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Terms and Conditions

It is against the law to sell or supply alcohol to persons under 18 years of age in the UK.

By placing an order you confirm that you are at least 18 years old. If our couriers are in any doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine. We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity, a credit card check is not performed and your credit rating will be unaffected.

All orders are taken subject to availability. In the event of one not available, the customer will be offered a similar wine or one of better quality at no extra charge.

The company shall not be liable for any verbal arrangements.

Delivery

We always charge for delivery irrespective of size of order unless by strict prior arrangement.

The current delivery charge is £9.99 irrespective of size of order.

Please allow 7-10 days for delivery.

Collections can only be made by prior arrangement.

FAQs

Can I place my order over the phone or by email?

If you can't make your purchase online then you can purchase by calling our customer service line on 0845 5190236. Sorry, we cannot accept orders placed by email, but you can email us on enquiries@smedawines.co.uk, requesting us to call you back.

Returns

We hope you will be delighted with our products but If you don't like any wine, for whatever reason, or if any bottle is broken then we will replace it.
You may cancel your order for any reason up to and including 7 working days from the date of delivery of your order, provided all the bottles are unopened, intact and in a resellable condition. We will refund the full price of the order including delivery within 30 days from the date of cancellation.
Occasionally we do have to substitute wines for a later vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost. Claims for non-delivery must be made within 1 month from your order date.
Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible.

Privacy

This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all UK national laws and requirements for user privacy.

By registering your details on our website, you consent to Smeda Wines maintaining, recording, holding and using personal data we collect about you.

Users contacting this website and/or it's owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and it's owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process.If you do not wish to receive such offers, then you can contact our customer service line on 0845 519 0236

Your details are not passed on to any third parties.

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

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